THE IMPACT OF PUBLIC FOOD SERVICE QUALITY ON CUSTOMER SATISFACTIONTOMERS SATISFACTION
Abstract
This paper aims to analyze the impact of public food service quality on customer satisfaction levels, focusing on consumer perceptions and expectations. The study seeks to identify the main dimensions of service quality, such as product quality, staff behavior, service time, ambiance, value for money, and how these influence the overall customer experience. The research is based on a questionnaire applied to a sample of respondents who frequent public food service establishments. The paper's conclusions offer practical recommendations for managers in the public food sector, aiming to optimize customer experience and strengthen the competitive advantage of the analyzed establishments.
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LUCRĂRI ȘTIINȚIFICE MANAGEMENT AGRICOL
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