STUDY ON THE BEHAVIOR OF TOURISM EMPLOYEES FROM THE PERSPECTIVE OF THE TOURIST GUESTHOUSE MANAGER

Marius Dumitru Grigore Vladu, Alexandru Ivanic, Florin Petru Ivanovici, Carmen Simona Dumitrescu, Simona Cristina Constantinescu

Abstract


The paper analyzes the behavior of employees in the tourism sector from the perspective of the management of a tourist guesthouse, highlighting the importance of human resources in ensuring the quality of services and customer satisfaction. The study aims to identify the main attitudes, motivations and factors that influence staff performance, as well as how the manager can contribute to creating a positive organizational climate. Through direct observation and analysis of the relationship between employees and management, aspects related to communication, team spirit and professional responsibility are highlighted. The results obtained emphasize the need for efficient human resources management, based on continuous training, motivation and involvement, essential elements for the sustainable development of a tourist guesthouse and for increasing its competitiveness on the tourism market.

Keywords


Behavior of employees; attitudes, motivations and factors that influence staff performance; efficient human resources management.

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Copyright (c) 2026 Marius Dumitru Grigore Vladu, Alexandru Ivanic, Florin Petru Ivanovici, Carmen Simona Dumitrescu, Simona Cristina Constantinescu

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LUCRĂRI ȘTIINȚIFICE MANAGEMENT AGRICOL

ISSN print 1453-1410
ISSN online 2069-2307
(former ISSN 1453-1410, E-ISSN 2069-2307)

PUBLISHER: AGROPRINT Timisoara, Romania
PAPER ACCESS: Full text articles available for free
FREQUENCY: Annual
PUBLICATION LANGUAGE: English

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Banat`s University of Agricultural Sciences and Veterinary Medicine “King Michael I of Romania” from Timisoara
Faculty of Management and Rural Tourism
300645, Timisoara, Calea Aradului 119, Romania

E-mail: tabitaadamov2003 [at] yahoo.com
Phone: +40-256-277439, Fax.: +40-256-277031