THE QUALITY OF THE SERVICES OFFERED IN THE BALNEO-CLIMATE RESORT BĂILE FELIX, BIHOR COUNTY

Abstract

The number of tourists after the pandemic period in Romania began to gradually increase with the observation that tourists were more focused on their motivations. During 2022-2023, the number of tourists whose objective was the spa treatment increased. Nationally, the Băile Felix resort is one of the most sought after for this type of treatment. In Băile Felix resort, a significant increase in the number of customers and also a different structure, was observed. If until 2019 the main weight was represented by people between the ages of 50 and 70 years old, with the modernization of accommodation structures and the improvement of the quality of services, tourists aged between 35 and 55 years dominated as weight. Considering this situation, we proposed to carry out a study on the quality of the services offered by the accommodation and food establishments in the Băile Felix Resort[1]. Thus, we applied a questionnaire to a number of over 100 respondents, which includes 14 questions. As a result of the analysed study, it appears that the respondents rely more and more on the quality of the services, most of them declaring that they would return to the resort.