ASSESSMENT OF CUSTOMER SATISFACTION FOR THE “PROVINCE” EVENT HALL USING THE SERVQUAL MODEL

Ionela Manuela Cerb, Elena Cosmina Pintilie, Elena Peț, Marius Ionuț Gordan

Abstract


The aim of the conducted study is to identify the expectations and perceptions of customers regarding the Province event hall in the town of Bencecul de Jos, Timis County, in order to provide high-quality services. The questionnaire was designed based on the SERVQUAL Model, which facilitates the assessment of customer satisfaction with the presented product (event hall). Quality perception in this case, and not only, is a highly subjective concept, as it depends on the expectations of each individual.

Keywords


SERVQUAL model in hospitality; service quality; customer satisfaction in event services

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References


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Copyright (c) 2024 Elena Cosmina Pintilie, Ionela Manuela Cerb, Marius Ionuț Gordan, Elena Peț

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LUCRĂRI ȘTIINȚIFICE MANAGEMENT AGRICOL

ISSN print 1453-1410
ISSN online 2069-2307
(former ISSN 1453-1410, E-ISSN 2069-2307)

PUBLISHER: AGROPRINT Timisoara, Romania
PAPER ACCESS: Full text articles available for free
FREQUENCY: Annual
PUBLICATION LANGUAGE: English

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Banat`s University of Agricultural Sciences and Veterinary Medicine “King Michael I of Romania” from Timisoara
Faculty of Management and Rural Tourism
300645, Timisoara, Calea Aradului 119, Romania

E-mail: tabitaadamov2003 [at] yahoo.com
Phone: +40-256-277439, Fax.: +40-256-277031