THE STUDY OF COMPLAINTS RECORDED IN A ACCOMMODATION UNIT

MARINA MAREAN, DIANA MARIN

Abstract


A unit of accommodation from Hunedoara offers 18 studios and a deluxe apartment with 3 matrimonial bedrooms. There is the possibility of serving breakfast in the room, at the guests request. The kitchen is equipped and includes microwave and kitchen tools, while the private bathroom has a shower, a hairdryer and bathrobes. All guests have access to a common lounge, the reception is open 24 hours a day. The problems are due to the non-observance of the detailed offer, the signaling of the inconsistencies by the clients, and the direct complaints are made within the unit as well as through the online.

 


Keywords


complaints; accommodation; clients; problems; online

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References


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Copyright (c) 2018 Marean Marina, Diana Marina

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LUCRĂRI ȘTIINȚIFICE MANAGEMENT AGRICOL

ISSN print 1453-1410
ISSN online 2069-2307
(former ISSN 1453-1410, E-ISSN 2069-2307)

PUBLISHER: AGROPRINT Timisoara, Romania
PAPER ACCESS: Full text articles available for free
FREQUENCY: Annual
PUBLICATION LANGUAGE: English

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Banat`s University of Agricultural Sciences and Veterinary Medicine “King Michael I of Romania” from Timisoara
Faculty of Management and Rural Tourism
300645, Timisoara, Calea Aradului 119, Romania

E-mail: tabitaadamov2003 [at] yahoo.com
Phone: +40-256-277439, Fax.: +40-256-277031